NEVER KNOWINGLY BEATEN ON PRICE, QUALITY OR SERVICE 
TELEPHONE: 

COMPLAINTS PROCEDURE 

COMPLAINTS POLICY 
 
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. 
 
To ensure we are able to put things right as soon as we can, please read our complaints 
Procedure below and we will respond promptly to ensure complete satisfaction. 
 
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. 
 
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. 
 
 
Our Procedure 
 
 
Either call us on 01206 544442 
 
Or write to us at : 
Softview Conservatories Ltd 
97 Gosbecks Road 
Colchester 
Essex 
CO2 9JT 
(please request proof of receipt if posting) 
 
Or email us orders@softview.org.uk or ordersadmin@softview.org.uk 
 
 
We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. 
 
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031 
Contact us for more information. 
 
MORE STYLE, MORE SPACE, Think bigger with conservatories, orangeries and extensions 
Our site uses cookies. For more information, see our cookie policy. ACCEPT COOKIES MANAGE SETTINGS